General Terms & Conditions for Classes, Seminars & Events in the UK
Creative Glass UK
11-12 Sextant Park
Neptune Close, Medway City Estate
Rochester, Kent ME2 4LU
Usually our classes take place from 09.30 to17.00hrs. There is a one hour lunch break, from approx. 1230 – 1330hrs. The class fees include lunch, unless otherwise stated.
Please always refer to the hours mentioned in the written confirmation received prior to the class.
Your registration (via email, phone, booking from, web shop or personally) is binding. You will receive a written confirmation from us with all relevant information and an invoice/payment slip. The payment due date indicated on the invoice is binding. Payment of this amount becomes compulsory once you have registered for a course. Non-payment of the course fee does not constitute cancellation of registration.
Course administration, places and participation
For organisational reasons, we reserve the right to cancel or postpone classes. You will receive information ahead of time. Creative Glass will not be liable for any associated costs incurred by you.
When the number of registrations is below the minimum, the course will not take place. The course fee will be waived or refunded in full.
The places on the class are filled on a first come first served basis (on condition of payment by the due date). If the number of registrations is higher than the amount of available places, we will run a waiting list. We will inform you about dates of a new class.
Include VAT, all materials used (excluding tools), and meals and light refreshments during course hours, unless otherwise stated in the written confirmation.
Written cancellation is required. The date of the postmark or your email serves as date of cancellation. Costs are incurred by Creative Glass throughout the organisational process of running a class, therefore participants will be liable for fees as per the following timescale:
Date of cancellation more than 6 weeks before the start date: no cancellation charge, only the administration fee of £25 will be charged.
Date of cancellation 3-6 weeks before the start date: a cancellation charge of 50% of the course fee is payable. We may not charge this fee in full if we can find a new participant for the place.
Date of cancellation less than 3 weeks before start date or non-attendance: a cancellation charge of 100% of the course fee is charged. We may not charge this fee in full if we can find a new participant for the place.
Liability and insurance
Creative Glass accepts no liability for any damages arising during or from any courses or events organised by the company. You are therefore personally responsible for ensuring your own adequate insurance cover. Use of Creative Glass' facilities is at your own risk. We cannot be held liable for theft or loss of your personal property.
By registering for a class, you agree that we may use your data for additional purposes (such as advertising upcoming classes or products via mail, e-mail). You can unsubscribe from our advertisement at any time.
Also, you agree that picture footage taken during class can be used on our websites, brochures and social media pages. You may send us a written withdrawal if you do not want your picture used for promotional purposes.
Video and Audio recordings
No video or audio recordings may be made in any Creative Glass premises without the express prior consent of Creative Glass, the teacher and course participants.
Where consent is given for such recordings, they may only be for personal use, and explicitly are not for commercial consumption.
Travel & Accommodation
The costs for travel and accommodation are borne by the applicant. A list of accommodation in the local area will be sent to you upon request (we cannot endorse any of the establishments listed).
For telephone/personal bookings we require one-third deposit before your place on the course is guaranteed.
You will receive written confirmation and a list of tools and equipment to bring along prior to attendance. You will also receive an invoice for any balance of your payment still due if not already paid in full. Any balance payment is payable before the start of the course. Credit card payments may be made by phone.
Governing law and jurisdiction
These Terms and Conditions are governed by and construed in accordance with the law of England and Wales.
Place of performance and exclusive jurisdiction for all parties is England, UK